Returns & Exchanges
At Luna Wedding & Event Supplies, we want your special day to be perfect; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure all products are unused, in their original packaging, and in resaleable condition to qualify for a refund.
Initiate Your Request
Contact our customer service team with your order number and details of the items you wish to return to receive a Return Authorization.
Package Your Items
Securely pack the unused products in their original boxes, ensuring all linens, hardware, or decor items are protected for transit.
Ship the Package
Affix the provided return label or ship via your preferred carrier to our warehouse facility, keeping a copy of your tracking number.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing